Our stock medium cap size is 22.5 Inches, with combs, elastic band or adjustable straps inside. Also we offer free elastic band as free gift every order. Small size is 21.5 Inches, Large size is 23.5 Inches. If you choose these size, you need to wait another extra 2-3 business days. If there are no options, you can DM us, or write a note when you place your order.
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.
Most of tangled and shedding are caused by dry hair. Many factors lead to hair dry: dry climates, swimming, sleep with wet hair and so on. But they can be solved.Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in light brown and transparet lace. For the HD Swiss Lace collection, it is Top Swiss Lace, which comes in skin color.
Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
Most of our lace wigs are already bleached based on the guarantee of the hair not shedding. Pre-made fake scalp wigs are bleached as invisiable hair knots. If you want to order closure and frontal with bleached knots, pls write a note when you place your order.
All of our natural color wig can be bleach to a light color. But if you want to dye a light color, we recommend choose 613# blonde hair.
Our full lace wig is slightly bleach. If you want deep bleached service. please write a note when you place your order.
It depends on where you are. Instock can be shipped out in 2-3 business days, Custom order can be shipped out in 28 business days. And the shipping time is 3-5 business day. View more details
We use DHL or Fedex express. Generally, the package will be deliveried with 2-4 business days in USA and Canada. 2-7days delivery in other countries.
Our shipping fee is free.However, Orders returned to our warehouse due to incorrect address you will be responsible for additional $25 shipping charges.
For international shipping, your order may be subject to import duties and taxes, which are levied once your package reaches your country. SoGoodHair is NOT responsible for any duties and taxes. The customs duty is determined by the custom of your country. And it is uncertain to know how much about it. For more information regarding custom policies, please contact your country's local customs office.
You can make a note in your cart for this or contact with us before shipped out.Then we will choose a free sign-off service for you.If the parcel has been shipped. You can call DHL /fedex to ask them about it. If not one at home to receive the parcel. The courier will call you. Please make sure your phone can go througth. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Sorry for that,we did not have the overnight service.The fastest delivery time is 2days. If you need rush order, pls contact us.
The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.
We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.
Generally, we will ship out your order within 2-3 business days. Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status.If not,you can send us an Email. Our colleague will help you.
Once the parcel has been shipped. We will post the tracking number on the website.You can check the stat.us.If not,you can send us a e-mail. Our colleague will answer you.
If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx to ask about what is going on about it.Or you can send us the Email to firstname.lastname@example.org, we will help you out.
Yes, you can. You can leave a note in your order, or call DHL/FedEx to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.
Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.
We accept the payment methods as Paypal and Credit Card. PayPal account is not necessary.You can choose the "Pay with Credit Card or Debit Card". you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: email@example.com
Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don`t take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When your are declined, you can call your bank for the problem. Or you can try your another card. If still any problems, please send email to us : firstname.lastname@example.org
We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us.
The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.
If you have active social skills and outstanding shooting skills, that will be the best. Please send email to email@example.com
If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you need to pay for the return charge, and your refund will be reduced $20 (because the Shipping Fee we paid the first time).
We don't provide return label, once you need to return, please contact with us via Email at first,then we will provide the return information. You can try to use the USPS return for it.
If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to buyer`s problems (Such as: Don`t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee.
Item(s) must be returned within 14 days of the delivery date of the order.
If the parcel has not been shipped. You can send us the Email to firstname.lastname@example.org. We will modify the order for you. Once your parcel is shipped out, you need to receive it and try to make an exchange.
You can change/ cancel your order at any time before it has been shipped out. Once your order has been shipped and is on its way to you, it cannot be canceled. Please see our return policy on how to return your order.
If your order are still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge you additional fees. So if you need to change the address，please contact us at first.
We are very pleased to offer wholesale price for you. But it need over($500) one time or more than 20 pieces. Please send eamil to email@example.com
1. Our lace wigs are already bleached based on the guarantee of the hair not shedding. If you need more bleaching, then you can do it by yourself or ask a hairstylist to help you. 2. Our hair is nice virgin hair, which can be dyed. So you can dye it by yourself or your hairstylist. Please don't dye on the lace when there is a undetectable full lace wig to avoid damaging the lace. 3. It is sure to do the texture you like if you want. Also, it may be better that try to ask a hairstylist to help you.
Most of customers prefer to use ghost Bond or got 2b glue. If you don't know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.
Normally when we post the pictures or videos to our social media. It is our hairstylists or influencers installed and restyled the wigs. So it looks more gorgeous. Actually it is the same unit used. You can ask a hairstylist or book our local hairstylist to help you install. We are sure you will be more gorgeous.
Normally we said the length online it is the original length of the hair, not the length after the shape, if you believe it is shorter than the actual length, please kindly try to measure it pull straight from the top to the tip. Then you can see its true length.
For our 360 wigs and other customized bob wigs, if you have add the Large/Small size, actually it is the customized size showed. 1.)21.5inch Small 2)22.5inch Medium 3)23inch Large It brings wig combs and adjustable straps inside, which can help to hold well. Please kindly make sure that your installation method is correct. You can go to our Youtube to get more details about the tutorial videos. Also, you can ask a local hairstylist to help you, it maybe better.
It is the smell from the hair conditioner, not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which is healthy and good quality can use a long time. So please don`t worry about that. We would try to minimize fragrance as well.
Our lace wigs are already bleached based on the guarantee of the hair not shedding. If you need more bleaching, then you can DM us.
For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, mostly the color is natural color. And natural color is not jet black shows. Sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because when we collect from donor, it exist there. It doesn't effect usage, so please don`t worry about that. If you don't like it brown/white, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, and good quality to use longer time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.
For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, so it may have a little split ends/have little short hair inside. This is actually insist in human hair, but not much doesn't effect usage. You can try to use scissors to cut a little end, and then do some hair care, it will be nice again. This hair is very healthy, and good quality to use longer time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.
For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which can use for a long time. Normally when we wash the hair, the style may be a little change, it insist in the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. It can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don`t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!